Recently rebranded HTS, previously known as Hopper, has announced it’s partnership with Canada’s leading ultra-low fare airline Flair Airlines, to offer Disruption Guarantee available for purchase online for all passengers.
This strategic collaboration between the two is said to "underscore" a shared commitment to customer-centric solutions and aims to provide passengers with "peace of mind and flexibility" when faced with flight disruptions.
The Disruption Guarantee product is available to all passengers as an add-on when booking through Flair Airlines website.
In the event of a cancelled flight or flight delay of 2 hours or more, affected passengers will have the additional opportunity to choose between a new flight option or a full refund.
The new flight option allows passengers to book a new flight on any airline for the same day or the next day.
The full refund option allows passengers who are not satisfied with their rebooking options on other airlines to receive a full refund equal to the original cost of the flight.
“The launch of Disruption Guarantee and our partnership with HTS reflects our commitment to offering both the lowest fares and the most reliable network in the market,” said Juliana Ramirez, VP of digital and ancillary.
“It offers flexibility and peace of mind to our valued customers, allowing them to embark on their journeys with the confidence that they have options to overcome unforeseen travel interruptions – guaranteed.”
Ella Alkalay Schreiber, GM of fintech of HTS, said: “We see a growing concern about disruptions in the market – the associated costs for travelers extend beyond financial implications, encompassing stress, anxiety, and valuable time lost."
“Disruption Guarantee by HTS offers Flair’s customers peace of mind and a worry-free experience when booking and taking their trips.”
Kate Harden-England